The Tawasul portal is not merely a customer service tool; it is a strategic asset that directly influences Shurooq’s evolution. Over the years, public feedback has played a crucial role in shaping the authority’s projects and initiatives.
Tawasul.shurooq.gov.ae acts as the official, secure internal portal for the Sharjah Investment and Development Authority (Shurooq), facilitating employee communications, human resources, and performance management. The platform integrates enterprise resource planning (ERP) systems to manage the administrative, financial, and development operations for the Emirate's investment authority. For more details, visit Shurooq . Share public link
For instance, the Ministry of Human Resources and Emiratisation (MoHRE) operates a Tawasul system that leverages 14 digital channels, including a call center, WhatsApp, live chat, and a smart app. This system has proven highly effective, handling over 60 million customer interactions in 2025 alone. This context suggests that any platform named "Tawasul" associated with a government body like Shurooq is likely a dedicated channel for customer service, inquiries, and feedback. tawasul.shurooq.gov.ae
Tawasul.shurooq.gov.ae serves as the dedicated internal API platform for the Sharjah Investment and Development Authority (Shurooq), managing corporate communication, employee data, and resource synchronization. The platform operates on a secure ASP.NET framework, facilitating authenticated API requests for user information, department records, and Outlook appointment scheduling to drive operational efficiency. For more technical details on the API framework, visit the ASP.NET Web API Help Page . Share public link
Real-time tracking and clear information on service requirements and status have increased transparency in government operations. The Tawasul portal is not merely a customer
Next time you need to reach Shurooq, skip the generic email addresses and uncertain phone calls. Go directly to , submit your request, and track it from submission to resolution. In the digital age, effective governance begins with a simple click—and Shurooq has made that click as easy as possible.
Tawasul is not an isolated entity; it fits within the broader "Sharjah Digital" initiative, which aims to transition all government services into a unified digital This system has proven highly effective, handling over
Before diving deeper into Shurooq’s specific portal, it is helpful to understand the larger Tawasul ecosystem. The term “Tawasul” is used by several government entities in the UAE to denote their unified customer communication and feedback systems.
is the official electronic communication and customer feedback portal of the Sharjah Investment and Development Authority, commonly known as Shurooq. The word "Tawasul" is derived from Arabic, meaning "communication" or "connection." True to its name, the portal is designed to bridge the gap between the public and Shurooq’s various departments.